TERMS OF USE
REGULATIONS ON MANAGEMENT OF E-COMMERCE TRADING PLATFORM 102bid.COM
I. GENERAL PRINCIPLES
The 102bid.com e-commerce trading floor, operated by 102bid Joint Stock Company, provides online ordering, home delivery and voucher/discount code usage services. These regulations apply to members (merchants, organizations, individuals) who legally participate in transactions on the floor, are recognized by 102bid.com and use the services provided by the floor.
1. Definition:
● Seller: is an organization or individual using an e-commerce website to provide goods or services to consumers. (According to the provisions of Clause 4, Article 3 of the Law on E-commerce).
● Buyer: is an organization or individual using an e-commerce website to purchase goods or use services provided by sellers on the e-commerce platform. (According to the provisions of Clause 5, Article 3 of the Law on E-commerce)
● Members: Includes both registered Buyers and Sellers.
2. Operating principle:
Transactions on 102bid.com must be transparent, public, ensure consumer rights and comply with Vietnamese law.
The traded products/services must comply with legal regulations, not be on the list of prohibited business or advertising, and be consistent with the policies and community standards of 102bid.com.
Members freely negotiate on the basis of respecting the legitimate rights of the parties, without violating the law or the exchange's policies.
3. Scope of application:
This regulation applies to all members who register an account, buy/sell products, provide services or use promotional services on 102bid.com.
Members must learn and comply with the rules, policies, guidelines, and community standards published on the website 102bid.com.
II. GENERAL PROVISIONS
1. Information about the E-commerce Platform
· Domain name: 102bid.com, 102bid.vn, 102bid.com.vn.
· Operated by: Viet Market 102 Joint Stock Company.
· Address: Ground Floor, Base Block, Dragon Hill Building, Subdivision 15A1, Nguyen Huu Tho Street, Phuoc Kien Commune, Nha Be District, Ho Chi Minh City, Vietnam.
· Contact: https://102bid.com/contact-us.
2. Definition
· Seller: Merchants, organizations, and individuals who register an account to create a booth, post information to introduce, sell, or promote products/services. Sellers must provide information according to the law.
· Buyer: Merchants, organizations, individuals who register an account to learn about and purchase products/services on the 102bid.com platform.
· Members: Including Sellers and Buyers, recognized by 102bid.com and using 102bid.com services .
· Voucher/Discount Code: Only used in transactions identified by 102bid.com, in compliance with the floor's regulations.
3. Compliance with the law
This regulation complies with current Vietnamese law. Members are responsible for understanding and fulfilling their legal obligations when participating in the floor.
III. LIST OF PROHIBITED TRADING AND/OR CONDITIONAL TRADING PROHIBITED PRODUCTS AND PROHIBITED ACTIONS AT 102bid.COM
A. List of prohibited products
1. Illegal services
a. Money in circulation, money issued by the old regime, counterfeit money (except hell money), virtual money (Bitcoin, Pi,...), activated credit cards and debit cards.
b. Stocks, shares, securities and seals.
c. Gambling machines and products that support gambling.
d. Product information and value are not clearly displayed / products of a chance/ gambling/ lottery nature / products in the form of secret gift boxes, random products.
e. Providing services such as: electronic money deposit, recruitment, real estate brokerage, insurance, etc., especially illegal services such as prostitution, is prohibited on the 102bid .com platform.
2. Military, law enforcement and government equipment and uniforms
a. Items and equipment provided by the government, police or military.
b. Equipment, costumes, and items containing images of the national emblem.
3. Reactionary documents & Information that violates national security
a. Products related to terrorism or terrorist organizations.
b. Products related to campaigns, elections, political issues or public debate, war, etc.
c. Products that support, oppose, or attack a politician or political party.
d. Books, newspapers, publications, and discs containing political elements.
e. All products/devices that have map images or use maps.
4. Copyright infringement
Counterfeit, counterfeit, or unauthorized copy of a product or item that may infringe the copyright, trademark, or other intellectual property rights of third parties.
5. Guns, weapons and products shaped like weapons
a. Guns, weapons and products shaped like weapons:
- Toys shaped like guns, grenades, bombs, mines..., except toys that spray water or create bubbles;
- Steam or spring-loaded gun that fires plastic bullets or other types of ammunition.
- Steam guns; guns that shoot light or explosives.
b. Swords, spears, bayonets, daggers, crossbows (made of various materials including wood, bamboo, compressed paper...). Toys shaped like other weapons.
c. Tear gas, pepper spray, CS spray, suffocating gas spray, toxic spray, anesthetic spray, itching spray.
d. Batons, electric batons, metal batons, rubber batons.
e. Bear punch, self defense ring.
f. All parts, kits, ammunition, components and accessories for firearms, including but not limited to:
- Internal gun accessories such as: bullets, magazines, barrels, weapon conversion kits and firing pins.
- External gun accessories such as: silencers, gun stocks, breech blocks, fire control components and triggers.
- Any other product which, at 102bid 's sole discretion , may be used to make a firearm or firearm part.
g. Knives and other bladed products, including but not limited to:
- Switchblade/Butterfly knife.
- Any knife or other object with a blade.
- Any object that is pointed, or disguised or capable of being transformed into a knife or weapon to cause injury. Does not include kitchen knives (cooking knives).
6. Prohibited substances, stimulants, addictive substances, drugs and illegal drug paraphernalia
a. Drugs (including synthetic drugs)
- Drugs, steroids and other drugs prohibited by law.
- Laughing gas, ecstasy, anesthetics, narcotics, stimulants, marijuana, hashish…
b. Any chemical, ingredient or raw material used to produce narcotics or stimulants, addictive substances.
c. Drug paraphernalia such as products used for the production, manufacture or consumption of drugs. For example, glass pipes or vaporizers designed for smoking or using drugs, etc.
d. Images or content containing cannabis: cannabis leaves, 402,...
7. Tobacco
a. Cigarettes, tobacco, electronic cigarettes, cigars, smokeless tobacco, Shisha,...
b. Tobacco ingredients contain nicotine, essential oils,...
c. Smoking equipment, including pipes and rolling papers, cigar cutters, electronic cigarette accessories, etc.
8. Products for adults
a. Sex toys: Vibrators, Dildos, Cock rings, Sex dolls,...
b. Products used for Sadomasochism and Sadomasochism: Bondage tools, rubber costumes, anal plugs, whips, blindfolds/gags…
c. Sexual aid products: sex lozenges, time-extending spray/gel, aphrodisiacs, oral liquids to aid intercourse...
d. Products that describe or suggest sex with animals/children, rape, incest, graphic sexual violence or depravity: Games/videos/movies/pictures/photos with 18+ content (violence, suicide, sex, nudity...)
9. Intrusion Device
Devices used for illegal purposes, electronic surveillance devices and other electronic devices such as:
- Cable TV splitter.
- Wave blocking/jamming device.
- Lock cutting/breaking device.
- Power saving cheating device.
- Radar scanner.
- Traffic signal control equipment.
- Mini hidden, camouflaged, secret recording/video recording device...
10. Hazardous and flammable chemicals
a. Fireworks: Firecrackers, fireworks, bombs, pellet guns, smoke cannons, bombs made of gunpowder or other materials that can cause fire, burns, etc.
b. Chemicals related to the manufacture of explosives will be banned from sale: Sodium Chlorate, Potassium Chlorate, Potassium Perchlorate, NH4NO3, NaNO3, CH3NO2, KNO3, NaClO3, KClO3, KClO4, Hexogen, Trinitrotoluene, Octogen, Pentrit,..
c. Petrol, oil, gas
d. Lighter
e. Pesticides
11. Human body parts and remains
a. Human body parts: eyes, heart, kidneys,..
b. Human waste or body fluids: Sperm, oocytes, fertilized eggs, embryos, surrogacy or intermediary services (buying and selling of sperm, oocytes, fertilized eggs, embryos or surrogacy)
c. Remains
12. Products harmful to users' health
a. Toxic food: Food containing prohibited ingredients or exceeding the permitted ratio; food mixed without fully informing the buyer before the transaction;...
b. Used cosmetics, handmade cosmetics that do not have a declaration and documents about ingredients that ensure safety for users (eg: mixed cream, whitening cream, etc.)
c. Cosmetics/ dietary supplements that violate advertising regulations and cause misunderstanding about their uses are warned by competent authorities.
d. Cosmetics/functional foods containing toxic ingredients or content exceeding the prescribed level are warned or recalled by competent authorities.
e. Products that pose a risk to the health of users are warned by competent authorities or 102bid regulations due to recorded cases of danger to consumers in Vietnam or in other countries.
f. Unpasteurized dairy products;
g. Wild mushrooms;
h. Any food item harmful to human health;
i. Medicinal foods: items that are introduced as having effects in diagnosing, curing, treating or preventing diseases in humans or animals; having contraceptive, anesthetic, or temporary or long-term physiological function inhibition/termination/enhancement effects (e.g., pharmaceuticals, weight loss drugs without origin label or mislabeled)
13. Medicines and vaccines of all kinds
a. Prescription drugs; non-prescription drugs but recommended by competent state agencies for limited use or use under medical supervision.
b. Medicines for animals.
c. Injections (botox, fillers and other injections)
d. Vaccines of all kinds.
14. Plants and animals
a. Animals and animal products (including wild animals) such as: dogs, cats, fish, snails, mice, porcupines, hermit crabs, hamsters, ivory, rhino horn, tiger balm, animal skin/fur,...)
b. Hunting equipment or tools that can harm animals or humans (fish shooting machines, electric fish stun guns, animal traps, etc.)
c. Physical products or media products that promote any form of animal cruelty.
d. Wood products are on the list of prohibited products according to the provisions of the Law.
15. Antiques and art artifacts
16. Counterfeit money, counterfeit seals
17. Credit and debit cards
18. Currency
19. Electronic surveillance equipment and other electronic equipment such as cable television splitters, radar scanners, traffic signal control equipment, eavesdropping equipment
20. Embargoed items
21. Food not included in the above prohibited categories must comply with the following minimum standards and principles:
- Use by date - all food items must be labeled with clear use by date information. Food items that are expired, within 30 days of their expiry date or less than 30% of their expiry date must not be sold.
- Perishable/Spoiling Food Items - It is the seller's responsibility to provide complete information in the product description and to ensure that the food is always properly packaged.
22. All products for sale must have their original labels/tags and packaging intact and must not be divided/extracted in any way, to ensure that buyers have proof to identify counterfeit or used goods.
23. Security and Privacy
Documents containing personal information. For example:
- Personal information such as mobile phone number, email address and other personally identifiable information.
- Software and products designed to extract personal information such as phishing websites.
- Identification cards, passports, social security cards and other documents can be used as proof of identity.
- Software, devices, instructions and services used to steal private, personal or organizational data are prohibited.
- Any other item that violates or is likely to violate an individual's privacy.
24. Prohibited by Law
All items, or items containing ingredients:
(i) Illegal or restricted from sale under the Law of the Socialist Republic of Vietnam or encourages prohibited/illegal activities.
(ii) Assessed by any competent authority as posing a health risk or failing to meet safety standards.
25. Discount code:
- Discount codes provided by 102bid.com.
26. Products containing religious, spiritual, superstitious elements
- Items with keywords "mantra," "magic," amulets, charms, kumanthong, incense sticks for fortune telling, etc.
27. All alcoholic beverage products.
28. Equipment does not meet technical standards.
- 2G/3G phones do not support 4G/5G, radio equipment does not have a certificate of conformity.
29. Fresh food
- Fresh food is not traded.
30. Digital products:
- Game cards, Garena cards, online game payments, game items, movie packages, music packages, game/application accounts
B. Prohibited acts in posting content, advertising, and introducing products/services
1. Prohibited content:
· Information on products prohibited from sale is in section A. Prohibited products.
· Reactionary, subversive, pornographic, violent, unethical, or infringing upon national sovereignty and security.
· Spam information, damaging the reputation of 102bid.com service.
· Insulting or provoking others.
· Propagating information that violates the law (drug use, murder, robbery).
· Encourage the use of harmful products (tobacco, alcohol, marijuana).
· Obscene cultural products.
· National secret documents, business secrets, personal secrets.
· Human or human body part.
· Animals and products from wild animals.
· Products that are racist or insult ethnic/national groups.
· Personal, family, and child images without consent.
· Intellectual property infringement.
· The product is on the 102bid.com prohibited/restricted list.
2. Prohibited acts:
· Use of information, images, and sounds that violate the law or public morals.
· Insulting the reputation, honor and dignity of organizations/individuals.
· Use of personal images, words, or writings without consent.
· Providing false or misleading information about products/services.
· Directly compare price and quality with other products/services.
· Unfair competition.
· Advertising for other businesses/websites.
· Posting duplicate products (spam).
· Change the content of the post to cheat the rating.
· Posting wrong product category, using incorrect images.
· Unreasonable price increase before promotion.
· Product pricing is too high/low compared to the market.
IV. TRANSACTION PROCESS
Procedure for Buyer:
● Register and log in to your account on 102bid .com. Verify your account information via email link or OTP via phone number.
● Search and refer to product/service information, prices, and support policies from the Seller.
● Contact the Seller directly (if needed) via “Message the seller” or place an order using the options: “Buy now,” “Select your own price,” or “Request a price.”
● Select payment and shipping methods, and provide a shipping address.
● The order is sent to the Seller for confirmation within the specified time; otherwise, the order is cancelled.
● Track order status on 102bid .com.
● Receive goods, pay (if choosing COD), check quality, and have the right to complain/return goods according to 102bid .com 's policy .
Process for Sellers:
● Register an account, provide required information, and verify the account.
● Prepare news articles (text, images, videos) with clear product content, images in jpg/bmp/png format.
● Post products on the floor, comply with Seller Policy and be censored by 102bid .com management department.
● Confirm Buyer's order within the specified time.
● Prepare orders on time for delivery to the shipping unit.
● Receive inquiries, complaints and advise or handle complaints for customers about products or issues directly related to the seller.
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1. PAYMENT PROCESS
a. Cash on delivery (COD):
Select COD at checkout.
Pay cash to the delivery staff after checking the product.
b. Payment via VNPay gateway:
Select VNPay, enter card information (domestic, Visa, MasterCard, debit card).
Complete payment as instructed, receive confirmation notification from 102bid .com.
2. DISPUTE/COMPLAINT RESOLUTION AND HANDLING PROCESS
When disputes or complaints arise, 102bid .com encourages negotiation and conciliation between the parties to reach a consensus on a resolution. If the Seller, Buyer and related parties cannot negotiate with each other, 102bid .com is responsible for resolving the case in accordance with current laws, regulations and policies on 102bid .com.
The decision of 102bid .com is final except in cases where the case is handled by a competent state agency according to the provisions of law.
- Time limit for handling complaints:
- Receiving and responding to complaints: Within 7 working days from receipt of complaint.
- Complicated cases: Maximum 30 working days.
- Remove violating information: Within 24 hours if requested by a state management agency.
- Complaint handling process:
● Step 1: Consumers submit complaints via website/application 102bid .com, email or directly at the headquarters, with information about the incident, seller, and evidence (if any).
● Step 2: The seller handles the complaint according to the buyer policy and seller policy; if it cannot be resolved, 102bid .com will accept and support mediation.
● Step 3: Negotiation/mediation between the parties to reach an agreement. The mediation result is as effective as mediation in court.
● Step 4: If no agreement is reached, 102bid .com will transfer the case to the competent authority and assist in providing information.
● Step 5: Publicly announce the violation (if any) on the website 102bid .com within 30 days as requested by the management agency.
- Note:
- Prioritize negotiation and conciliation between sellers and buyers.
- Prioritize complaint handling for vulnerable consumers (minors, disabled people, elderly people).
- Secure complaint information and personal information of members (sellers and buyers).
V. RETURN/REFUND POLICY
A. RETURN POLICY
1. General Return Policy
● Returns (exchanges or refunds) are subject to each seller's individual policy on 102bid .com. Buyers should check the seller's return policy in the product description before placing an order.
● Not all products are eligible for returns. Some products (such as digital, custom, or final sale items) may not be eligible for returns.
● Return Request Time: The buyer must submit a return request within 7 days of receipt of the goods, unless the law or seller's policy stipulates a longer period (e.g., 30 days for certain products).
2. Conditions for Returns
Buyers can request a return in the following cases, according to Article 8 of the Law on Consumer Protection 2023:
- Defective, damaged or mis-described products: Products do not work as advertised, are damaged prior to delivery or do not match the description on the website.
- Wrong product sent: The seller delivers a product that does not match the order (e.g. wrong model, size, color, quantity).
- Right to refuse to receive goods (cancel order): The buyer has the right to refuse to receive the goods if the product is found to be incorrect in description or damaged at the time of receipt.
- Wrong size/color: If the seller agrees, the buyer can request an exchange due to wrong size or color, depending on stock availability.
3. Conditions for Returned Products
- Products must be returned in their original condition, including:
- Unused, no damage by the buyer.
- Full original packaging, labels, accessories and accompanying documents (if any).
- Return requests must be submitted within 7 days of receipt of goods, unless a longer period is specified by the seller.
- The product is not in the list of excluded returns (see section 5).
4. Return Process
Step 1: Submit a Return Request
● Buyers contact the seller directly through 102bid .com's messaging system or the "Return Request" section in their account.
● Requests must include:
○ Order code.
○ Reason for return (defective, wrong product, wrong size/color, etc.)
○ Illustrative images or videos (if available) to demonstrate the product defect or problem.
○ Customer contact information.
● Processing time: Buyer must submit request within 7 days from the date of receipt of goods.
Step 2: Seller Confirms Request
● Seller reviews return requests within 3 working days of receiving the request.
● The seller may request additional information, photos or evidence for verification.
● If the request is approved, the seller will provide return instructions (address, shipping method, etc.).
Step 3: Return the Product
● The buyer is responsible for packing the product according to the seller's instructions, ensuring the product is in its original condition.
● 102bid 's shipping unit will pick up the goods at the buyer's address used to receive the previous order. The buyer will send the product to the address provided by the seller within 1-3 business days from receiving the approval confirmation.
● Shipping costs:
○ Case 1: The fault lies with the seller (defective goods, wrong delivery, etc.), the seller bears the return shipping costs.
○ Case 2: Not the seller's fault (due to the buyer abusing the policy), the shipping fee will be paid by the buyer. (When the buyer returns the item, the shipping unit will collect the one-way shipping fee in advance, the shipping fee will be refunded to the buyer at the Refund step if the fault is on the platform or the seller)
Case 3: Error from the shipping unit, 102bid will work directly with the shipping partner responsible for the damaged order.
Processing Time: Seller confirms receipt of returned product within 3 working days of receipt.
Step 4: Processing Refunds When Returning Goods:
- Refund confirmation time: 102bid .com will confirm the refund within 7 working days from the confirmation of valid returned product. The money will be refunded via the original payment method or as agreed with the buyer via bank transfer.
- Refund processing time (from when the seller confirms receipt of the goods and the order is eligible for return): 24 working hours depending on the payment method.
- Refund Time: Depending on the payment method, the buyer receives the refund within 24 hours or 7-14 business days (depending on the payment method).
5. Limitations and Exclusions
● The return policy does not apply to the following cases:
● Digital products, services or non-physical goods.
● Custom, personalized or perishable goods (food, flowers, etc.).
● The product is in the Final Sale category, unless the product has a defect from the seller.
● The product has been used, damaged by the buyer or shows signs of illegal intervention.
● No refunds will be given if the product shows signs of misuse, tampering or damage after receipt.
● Accounts with a history of abusing the return/refund policy may be restricted or permanently terminated.
6. Responsibility of 102bid .com
● 102bid .com acts as an intermediary, assisting in dispute resolution if the buyer and seller cannot agree on the return request.
● If the seller does not respond within 3 business days of receiving the request, the buyer may contact 102bid .com customer support for assistance.
● According to Article 35 of the Law on Consumer Protection 2023, 102bid .com is responsible for ensuring the rights of consumers when shopping on the platform, including monitoring and requiring sellers to comply with the return policy.
7. Contact Support for Returns/Refunds
Buyers can contact 102bid .com via:
- Email : support@102bid.com
- Online messaging system on website.
Hotline : 1900 6983.
- Support response time: Within 24-48 business hours.
8. Note
Buyers should keep the shipping receipt and related evidence when returning the product to ensure their rights.
This policy may be updated to comply with legal regulations and the operations of 102bid .com. Buyers should check the latest version on the website before making a return request.
B. REFUND POLICY
This process applies to transactions on 102bid .com and is carried out under the following specific conditions and times:
1. Refunds Due to Returns
Refund when the order meets the Refund conditions and is confirmed by 102bid for refund:
- Step 1: After completing the Return Process , the Seller confirms receipt of the goods within 7 working days from the confirmation of valid returned products and 102bid approves the refund request within 24 working hours.
- Step 2: Refund Processing: Refunds are made via the original payment method or as agreed with the buyer (bank transfer) within 24 working hours from when the seller confirms receipt of the goods and the order is eligible for return.
- Time for buyer to receive refund: 24 working hours or 7-14 working days (depending on payment method)
2. Refunds Due to Order Cancellation (Prepayment)
Refund Conditions Due to Order Cancellation
● Orders using prepaid payment (via card, bank transfer, or e-wallet).
● The buyer cancels the order before the product is delivered or in the event that the seller is unable to fulfill the order.
The process includes:
- Step 1: Complete the order cancellation process , the seller has received the order back (in case of failed order delivery). The seller confirms and 102bid approves the refund.
- Step 2: Refund Processing: Refunds are processed via the original payment method within 24-48 business hours of cancellation confirmation.
- Refund Time: Depending on the payment method, the buyer receives the refund within 24 hours or 7-14 business days (depending on the payment method).
3. Buyer Protection
● If the seller fails to respond or rejects a valid refund request, the buyer may file a complaint via 102bid .com 's Contact Us .
● The platform will mediate and may refund the buyer directly if it determines the seller has violated the policy.
4. Buyer's Responsibilities
● Contact the seller via 102bid .com's messaging system to ensure proof of transaction is kept.
● Follow the return instructions to avoid delays or rejections of your refund.
● Check the seller's refund policy carefully before making a purchase.
5. Limitations and Exclusions
● No refunds will be given for products that show signs of misuse, tampering, or damage after receipt.
● Accounts with a history of abusing the refund policy may be restricted or permanently terminated.
● Sellers and buyers conduct transactions outside of 102bid .com 's processes and policies
Note: Buyers should carefully check the refund policy details in the seller's product listing before making a transaction. If you have any questions, please contact 102bid .com support team for guidance.
VI. PROCEDURE FOR CONCLUSION OF ELECTRONIC CONTRACTS ON 102bid.COM
Legal basis:
● Law on Electronic Transactions 2023 – Articles 25 to 29.
● Law on E-commerce 2005 – Articles 36, 39.
● Decree 52/2013/ND-CP – Article 27.
Step 1: Buyer initiates transaction (Sends offer to enter into contract)
Buyers log in to the 102bid .com system, select products and click “Complete Order”.
The system records information: product, quantity, unit price, delivery address, payment method.
The act of clicking the "Complete Order" button is considered an act of sending an electronic contract proposal according to Article 25 of the Law on Electronic Transactions 2023.
Step 2: The system sends an order confirmation notification
After receiving the order, 102bid .com or the seller will send a confirmation notice via:
Email or account notification.
Specify: order code, confirmation status, expected delivery time.
According to Article 27, this is an act of accepting an offer to enter into an electronic contract if there is no other agreement.
Step 3: Contract payment
Buyers make payment through one of the following methods:
Electronic payment: bank transfer, e-wallet, linked payment gateway.
COD payment: pay upon receipt of goods (identified as late contract performance).
Transaction data is stored and encrypted as prescribed in Article 16 – Ensuring integrity and confidentiality of data messages.
Step 4: Delivery and contract completion
The seller/stall makes delivery as agreed.
Once the buyer receives the goods in full and has no complaints, the electronic contract is considered complete.
Step 5: Cancel order / Withdraw request
According to Article 26 of the Law on Electronic Transactions 2023
The Buyer has the right to withdraw or cancel the offer to enter into a contract (order) if:
● Done before the seller confirms the order;
● Or according to 102bid .com regulations (if cancellation is allowed after confirmation).
● If the seller has not accepted the contract (has not confirmed the order), the offer is not valid.
● Once confirmed, cancellation is only possible if both parties agree, or if there are regulations allowing cancellation under specific conditions.
VII. TRANSACTION SECURITY GUARANTEE
102bid .com uses measures to protect Seller's product/service information.
Sellers must provide complete information (name, address, phone number, email) when posting for sale.
Buyers do not provide payment information via email or unofficial channels.
System interference, spreading viruses, or acts that harm the website are strictly prohibited. Violations will be handled according to regulations and laws.
VIII. USER INFORMATION PRIVACY POLICY
102bid .com is committed to protecting users' personal information in accordance with Vietnamese law, including the 2018 Law on Cyber Security and Decree 13/2023/ND-CP. This policy explains how we collect, use, share and protect personal information while providing services on the 102bid.com platform.
1. Scope of application
This policy applies to all users who access the 102bid.com website, mobile applications or use the 102bid.com services. This policy does not apply to third-party websites or services not controlled by us.
2. Types of personal data collected (depending on the purpose of using the service):
2.1. General information
● Contact information: Full name, email address, phone number, postal address, business name.
● Account information: Username, password, authentication information and access data.
● Payment information: Credit card, electronic payment method.
● Device information: Device ID, operating system, browser type, IP address.
● Service usage information: Access behavior, viewed pages, used functions.
● Transaction information: Order, product, delivery status, payment method.
● Cookies and tracking technologies.
2.2. Additional information for sellers
- Store information: Store name, products, system settings.
- Support information: Technical data, error reports, information on interacting with support.
3. Purpose of data collection and processing
We only process personal data where one or more of the following legal bases exist:
● Provide and maintain services.
● Verify identity and ensure account security.
● Provide technical support.
● Fraud prevention and system security.
● Improve and personalize user experience.
● Perform legal obligations as required by competent state agencies.
4. Policy for sellers
Sellers on 102bid.com are obliged to:
● Publish your own privacy policy in the store.
● Fully comply with legal regulations on personal data protection.
● Clearly notify and obtain specific consent if processing sensitive personal data.
● Allow the buyer to withdraw consent at any time.
5. Basis for processing personal data
● We process personal data based on the following legal bases:
● Consent of the data subject.
● Execute the contract between the user and 102bid.com.
● Perform obligations as prescribed by law.
● Protect the legitimate rights and interests of users, partners or the community.
6. Sharing personal data
● We only share personal data in the following cases:
● As required by law or by a competent state agency.
● Protect information security for users, sellers or platforms.
● Third-party service providers to assist with operations, payment processing, or system enhancements.
● Business partners aim to personalize experiences and enhance services.
● 102bid.com ensures that data recipients comply with strict confidentiality principles.
7. Rights of data subjects
● Users have rights under Decree 13/2023/ND-CP, including:
● Right to know, right to consent when data is processed.
● Right to access, correct or delete personal data.
● Right to restrict processing or object to data processing.
● Right to request withdrawal of consent and lodge a complaint with the competent authority.
8. Personal data security
● bid102.com applies technical and organizational security measures to:
● Prevent unauthorized access.
● Protect data from loss, destruction or alteration.
● Encrypt sensitive information (e.g., passwords, payment card information).
● Bind confidentiality contracts to employees and third parties.
9. Data storage period - personal information is stored for the period:
● Necessary for processing purposes.
● Comply with legal regulations.
● When no longer needed, data will be deleted or anonymized.
10. Policy Updates
- We may update this policy periodically. If there are any significant changes, we will notify you via email or on the website.
- The last updated date will be clearly displayed at the top of the policy.
11. Contact information
● For any questions or privacy requests, please contact:
● Email: quanly@102bid.com
● Address: CHO VIET JOINT STOCK COMPANY 102
Ground Floor, Basement, Dragon Hill Building, Subdivision 15A1, Nguyen Huu Tho Street, Phuoc Kien Commune, Nha Be District, Ho Chi Minh City, Vietnam.
● Receiving department: Data Security Department – 102bid.com
IX. RIGHTS AND OBLIGATIONS OF THE 102bid.com ELECTRONIC FLOOR MANAGEMENT DEPARTMENT
1. Rights:
Issue and enforce regulations, policies, and community standards.
Refuse, suspend, or terminate accounts that violate regulations, laws, or public decency.
Review and remove infringing products, change service pricing, or take action against fraud.
Copyright of content and services on the floor, unauthorized copying is strictly prohibited.
2. Obligations:
Register website with the Ministry of Industry and Trade according to Decree 52/2013/ND-CP and Decree 85/2021/ND-CP.
Announce operating regulations and monitor implementation.
Ensure 102bid.com website operates stably, supporting sellers and buyers.
Require the Seller to provide information according to Article 29 of Decree 52.
Check and monitor product/service information on the floor.
Support dispute resolution, complaints, and consumer rights protection.
Store transaction information according to legal regulations.
3. Responsibility when technical errors occur
102bid.com strives to ensure the system operates stably and to fix technical errors quickly.
Members report errors via https://102bid.com/contact-us for support.
X. RIGHTS AND OBLIGATIONS OF THE SELLER (Article 37 of Decree 52/2013/ND-CP)
1. Rights:
● Freely choose the form of sales on the e-commerce platform in accordance with legal regulations and website operating regulations.
● Personal information is kept confidential, except in cases where there is a request from a competent state agency as prescribed by law.
● Be guided on how to use the tools provided by the platform to conduct business activities, post products for sale, track orders, make payments, etc.
● Enjoy the exchange's support policies such as promotions, advertising, training, if any.
2. Obligations:
● Provide complete and accurate information about businesses, individuals selling goods and services according to the provisions of law and regulations of 102bid .com.
● Fully comply with legal regulations related to the purchase and sale of goods and provision of services on the Internet.
● Ensure the quality of products and services posted for sale; be responsible for the origin, legality and ownership of goods.
● Responsible for the content of posted information, including images, product descriptions, prices, promotional information...
● Fulfill tax obligations according to current laws.
● Provide information on order status and delivery to buyers and fulfill commitments on delivery, warranty, return...
● Cooperate and provide information when requested by the exchange or competent state agencies during the process of investigation, inspection, and settlement of complaints and disputes.
● Do not use the e-commerce platform to commit illegal acts, commit commercial fraud, scams, spread false information, counterfeit goods, prohibited goods, etc.
XI. RIGHTS AND OBLIGATIONS OF THE BUYER (Article 37 of Decree 52/2013/ND-CP)
1. Rights:
● Purchase products/services on the platform after registering and being approved.
● Get a username and password to manage your purchases.
● Buyers have the right to leave reviews after purchasing the product.
● Contributions, complaints or questions, comments via mail, email, or contact channel.
2. Obligations:
● Provide accurate, truthful information (name, address, phone number, email, etc.).
● Secure your account and report any unauthorized use immediately.
● Comply with 102bid .com 's rules, policies, and community standards .
● Do not use the service for illegal purposes, to cheat, deceive or disrupt the system or other members participating in the website.
● Compensate for damages and be prosecuted according to the law if violating the regulations or causing damage to 102bid .com.
TERMS OF USE
· The regulations take effect 5 days after posting on 102bid.com.
· 102bid.com reserves the right to amend the rules, publish them on the website, and apply them after a reasonable period of notice. Continued use of the service constitutes acceptance of the amended rules.
TERMS OF COMMITMENT
1. Members and 102bid.com management commit to comply with the regulations when using 102bid.com services.
2. Contact information:
Viet Market 102 Joint Stock Company
Address: Ground Floor, Basement, Dragon Hill Building, Subdivision 15A1, Nguyen Huu Tho Street, Phuoc Kien Commune, Nha Be District, Ho Chi Minh City, Vietnam
SHIPPING POLICY
Welcome to 102bid .com! To ensure a smooth and transparent online shopping experience, we provide the detailed shipping policy below. This policy is based on cooperation contracts with reputable shipping units, aiming to bring you quality and reliable delivery services.
Shipping unit
102bid .com cooperates with leading shipping units in Vietnam, including:
● Postal Express Delivery Corporation - EMS
● Viettel Post Joint Stock Corporation - Viettelpost
We do not provide self-delivery . All delivery processes are carried out through the above shipping partners, in compliance with the terms signed in the contract between 102bid .com and the shipping units.
Shipping process
1. Order processing :
○ After you complete payment and confirm the order on 102bid .com, the order will be processed and sent to the shipping unit as soon as possible, usually within 24-48 business hours (excluding Saturdays, Sundays and holidays).
○ Processing time may vary depending on product type and order quantity at the time of purchase.
2. Transfer to the shipping unit :
○ The order will be handed over to one of the shipping units (EMS or Viettelpost) depending on the delivery area and specific requirements of the order.
○ You will receive a waybill number to track the delivery status via the shipping unit's website or via notification from 102bid .com.
3. Delivery time :
○ Delivery time depends on the delivery address and shipping service selected:
■ Inner city (major cities) : Usually 1-3 working days.
■ Suburbs and other provinces : Usually 3-7 working days.
■ Other areas : May take longer, depending on the delivery conditions of the shipping unit.
○ Delivery time is calculated from when the order is handed over to the carrier and does not include order processing time.
4. Shipping costs :
○ Shipping costs are calculated based on the fee schedule of shipping units (EMS or Viettelpost) and are displayed at the payment step on the website 102bid .com.
○ Costs may vary depending on product weight, size, and shipping address.
○ In some promotions, 102bid .com may support free or discounted shipping. This information will be specifically announced at the time of ordering.
Regulations on delivery of goods
● Please provide correct delivery information (full name, phone number, address) at the checkout step to ensure the order is delivered to the right person, at the right location.
● Upon receiving the goods, you need to carefully check the product (packaging condition, quantity, quality) before signing confirmation with the delivery staff.
● In case of problems with the order (damaged, missing items, wrong product delivery), please contact 102bid .com immediately via the Contact Us page within 48 hours of receiving the goods for support.
Special cases
● Unsuccessful delivery : Delivery may fail in some cases:
The recipient's address is incorrect or cannot be contacted
The recipient refuses to receive the goods for no apparent reason
The delivery time is not suitable or the customer is not present
In the above cases, the shipping unit will store the goods for the specified period and redeliver them a maximum of 1-2 times (according to the specific regulations of each shipping unit). If the order still cannot be delivered, it may be returned to the seller. If you still need the product, please place a new order.
● Restricted delivery areas : Some special areas (eg islands, remote areas) may not be supported for delivery or may have longer delivery times. You will be specifically notified at the time of ordering.
Support policy
● Order tracking : You can track the order status through the provided waybill code, on the EMS website (https://www.ems.com.vn) or Viettelpost (https://viettelpost.com.vn).
● Complaints or questions : For any shipping related issues, please contact us via the Contact Us page.
● Return and refund policy : See details in Return policy and Refund policy.
Commitment of 102bid .com
● We are committed to cooperating with reputable shipping units to ensure quality delivery services.
● All shipping processes comply with the terms of the contract signed with EMS and Viettelpost, as well as the legal regulations on e-commerce in Vietnam.
● 102bid .com is always ready to support you in case of problems related to shipping.
Thank you for your trust and choosing to shop at 102bid .com! If you need more information, please contact us for support.
VIET MARKET 102 JOINT STOCK COMPANY
Address: Ground Floor, Basement, Dragon Hill Building, Subdivision 15A1, Nguyen Huu Tho Street, Phuoc Kien Commune, Nha Be District, Ho Chi Minh City, Vietnam
Email: quanly@102bid.com
