102bid.com REFUND POLICY
This policy provides guidance on refunds for items purchased on 102bid.com . By using our platform, you agree to the terms set out below.
Note: Sellers may have their own refund and return policies , so always check the details in the seller's product listing before making a purchase.
1. General Refund Policy
- Refunds are subject to each seller's return policy . It is the seller's responsibility to provide clear refund terms in the product listing.
- Refund conditions are typically based on product condition, reason for return, and compliance with seller policies.
2. Refund Conditions
- Damaged or Defective Products
The buyer has the right to request a refund or exchange if the goods received are damaged, defective or different from the description .
- Product Not Received
If the product is not received within the expected timeframe and there is no valid tracking information , the buyer can request a refund after the platform investigates.
- Change of Purchase Intent
If a buyer wishes to return an item for personal reasons (e.g., change of mind or mistaken purchase), the refund will depend on the seller's policy , which may include a restocking fee .
3. Return Conditions
- Products must be returned in their original condition , accompanied by original packaging, accessories and relevant documentation .
- Return periods (e.g. 30 days from date of receipt ) may vary depending on the seller's policy.
- Some items are not eligible for return , including:
- Digital products.
- Custom goods on request.
- Perishable product.
4. Refund Process
- Submit a Refund Request
- The buyer must contact the seller via the platform's messaging system or submit a refund request within the specified time.
- Seller Confirmed
- The seller will review and approve valid requests. The seller may request additional photos or evidence .
- Return Product (If Necessary)
- If requested, the buyer must return the product according to the seller's return instructions .
- Refund Processing
- Once the seller confirms receipt of the returned product in valid condition, the money will be refunded via the original payment method .
5. Buyer Protection on the Platform
- If the seller fails to respond or rejects a valid refund request , the buyer may file a complaint through the 102bid.com Dispute Resolution Center .
- The platform will mediate and may refund the buyer directly if the seller is at fault .
6. Refund Processing Time
- Refunds will be made within 10-14 business days after seller or platform approval, depending on the payment processor's processing .
7. Buyer's Responsibilities
- Only contact the seller through the platform to keep proof of the transaction.
- Follow the return instructions to avoid delays or rejections of your refund.
- Buyer is responsible for return shipping costs , unless the product is defective, damaged or misdescribed .
8. Limitations and Exclusions
- No refunds will be given if the product shows signs of misuse, tampering or damage after receipt .
- Accounts with a history of abusing the refund policy may be restricted or permanently terminated .
9. Refund Policy Update
- 102bid.com reserves the right to update this policy at any time . Continued use of the platform constitutes your acceptance of any changes .
