102bid.com RETURN OR EXCHANGE POLICY
This policy provides guidance on product returns when purchasing on 102bid.com . Users should check the return policy of each seller in the product listing before purchasing.
1. General Return Policy
- Exchanges are subject to the seller's own policy .
- Not all products are exchangeable . Sellers may only accept exchanges for certain products , such as non-digital or non-custom products .
2. Conditions for Eligibility for Exchange
· Damaged or Defective Products
Buyers can request a product exchange if the product is damaged, defective or not as described .
· Wrong Product Sent
If the seller sends the wrong product , the buyer can request to exchange for the correct item ordered.
· Wrong Size/Color
Exchanges due to size, color or product variation will be subject to seller policy and availability .
3. Conditions for Product Exchange
- Products must be returned in their original condition , accompanied by original packaging, labels, accessories and documentation .
- Exchange requests must be made within the specified time period (e.g. 30 days from the date of receipt ).
- Used, damaged or tampered products will not be exchanged .
4. Return Procedure
- Submit a Return Request
- Buyers contact sellers via the platform's messaging system or submit a return request within the allowed time.
- Seller Confirmed
- Seller reviews and approves valid requests. Additional photos or evidence may be requested .
- Return Product (If Necessary)
- The buyer returns the product according to the seller's return instructions.
- Get Replacement Product
- Once the seller receives the returned item in valid condition , they will send a replacement product to the buyer.
5. Limitations and Exclusions
- Exchanges are not applicable for:
- Digital products, services, or non-physical goods .
- Custom, personalized or perishable goods .
- Products in the final sale category .
6. Update on Return Policy
- 102bid.com reserves the right to change this policy at any time . Continued use of the platform constitutes acceptance of any changes .
